Refund policy
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unused and unopened
- In original packaging with all tags intact
- In the same condition as received
Proof of purchase is required.
To request a return, please contact us at contact@autism-store.com. Returns must be approved prior to being sent back. Items returned without authorization will not be accepted.
Damaged or Defective Items
Please inspect your order upon delivery.
Claims for damaged, defective, or incorrect items must be reported within 5 days of delivery. We may request photos to evaluate the issue.
Damage to outer packaging alone does not qualify as product damage if the item itself remains intact and usable.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.
Non-Returnable Items
We do not accept returns on:
- Perishable goods (including vitamins, supplements, snacks)
- Personal care or hygiene items
- Custom or made-to-order products
- Sale items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
Refunds are issued based on the condition of returned items and in accordance with this policy.
Additional Terms
- Returns requested due to delivery timing or change of mind are not guaranteed approval
- Our liability extends only to the original purchaser of record
- By purchasing, you agree to contact us directly before initiating a chargeback
- We reserve the right to dispute chargebacks that violate this policy
- International returns are not accepted at this time
RideSafer Vest – Special Return Policy
RideSafer Vests follow a separate return policy from our standard store policy.
Trial & Returns
- A 30-day return window applies (U.S. orders only)
- Free returns or exchanges within 15 days of purchase on RideSafer vests
- After 15 days, return shipping costs will be deducted from the refund
- Return period begins on the shipment date for backordered items
Return Conditions
To qualify for a refund, items must be:
- In new or like-new condition
- Returned with original packaging, registration card, and all included components
Returns are subject to inspection and final approval.
Exchanges
- Free size exchanges are available within 15 days of purchase
- After 15 days, shipping costs will apply
Fees & Deductions
- Shipping costs from the original order are non-refundable
- Restocking fees (up to 10%) may apply if items are not returned in like-new condition, missing components, or require cleaning
Non-Eligible Returns
- Returns requested after 30 days
- Items with visible wear, damage, or missing parts
- Open box, discontinued, or final sale items
- International orders (returns not accepted)
Additional Notes
- Return authorization is required before sending items back
- The Autism Store is not responsible for items lost or stolen during return transit
- This policy is subject to change
Mystery & Blind-Box Items
Mystery items contain randomly selected designs. Once opened, they cannot be returned or exchanged because of the design received, duplicates, or personal preference.
If you notice damage to the outer case or packaging before opening, please leave the item unopened and contact us with photos within 5 days of delivery so we can review it before you proceed.
If damage or a defect is discovered after opening, please contact us within 5 days of delivery with photos of the issue. Opening an item does not automatically exclude a damage claim.
When damage is limited to the case or packaging, we may offer a replacement case or an appropriate partial refund rather than an exchange of the entire mystery item. This policy does not limit applicable consumer rights.
Squishy Toys
All sales are final unless there is damage or a defect to the item.
Super Undies Return Options Within 14 Days Of Receipt
There is no RMA needed, and you do not need to contact us. Return options are as follows:
Exchange - Simply return your unwashed, clean items with our return slip, letting us know what you would like to exchange for. You ship to us, then we ship to you!
Refunds - return your unwashed, clean items with our return slip, letting us know if you want store credit or a refund. A 10% restocking fee applies to refunds, which covers the subsidized shipping we paid on your behalf when shipping the original order (because nothing ships for just $3.95 anymore )
Special Orders and Bulk Purchases
Orders identified as special orders before purchase or bulk orders exceeding $1000.00 are sourced specifically for the customer. We will provide the anticipated shipping timeframe and obtain your agreement to the special-order terms before submitting the order to our supplier. Failure to respond does not, by itself, cancel an order or change the terms expressly agreed to at purchase.
Once submitted to the supplier, these orders cannot be canceled for a change of mind, except where required by law. If we cannot ship within the agreed timeframe, we will notify you and provide any legally required options to accept a revised shipping date or cancel for a full refund.
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